1. Purpose and generalities

These General Contracting Conditions (hereinafter, the “General Conditions”), together with the particular conditions that may be established, regulate the conditions for purchasing products through the website www.vanagandr.com (hereinafter, the “Site Web” or the “Portal”), owned by Vánagandr Destilerías S.L. (hereinafter VÁNAGANDR), with C.I.F. B-70412820, whose registered office is located at Calle Travesía de Orillamar 9, 5ºDch, 15001 A Coruña – Spain Telephone: 981 653 457

The use of the services of the Website, as well as the acquisition of any of the products offered, implies the User’s acceptance, without reservations of any kind, of each and every one of these General Conditions. Registration on the Portal and use of the services means that your data as a User will become part of VÁNAGANDR’s files, and its treatment will be in accordance with the provisions of the Privacy Policy that the User expressly declares to know and accept.

VÁNAGANDR provides information about products, and offers the possibility of purchasing them through the Website. People who intend to purchase products must have the status of “Registered User” or “Guest User”, which is acquired by completing the respective registration form prior to the purchase process and following the steps that VÁNAGANDR subsequently communicates through the Website .

These General Conditions, together with the Legal Notice and the Privacy Policy of the Website, are the only conditions applicable to the use of the Portal and the purchase of products through it and replace any other conditions, unless previously agreed and by written between VÁNAGANDR and the User. Consequently, the User who accesses the Website, registers and makes the purchase of products through the Portal accepts and is bound by the General Conditions, the Legal Notice and the Privacy Policy as they are drafted at the time. in which the Website is accessed.

Every User who registers on the Website must be at least eighteen (18) years old.

The data entered by the User must be exact, current and truthful at all times. The registered User will be responsible at all times for the custody of his password, consequently assuming any damages that may arise from its improper use, as well as from its transfer, disclosure or loss. For these purposes, access to restricted areas and/or use of services and content carried out under the password.

1.1 Rules for using the Website

The User undertakes to use the Website and all its content and services in accordance with the law, morality, public order and these General Conditions. Likewise, you are obliged to make appropriate use of the services and/or contents of the Website and not to use them to carry out illegal activities or activities that constitute a crime, that violate the rights of third parties and/or that violate the regulation on intellectual and industrial property. or any other rules of the applicable legal system.

The User undertakes not to transmit, introduce, disseminate and make available to third parties any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these General Conditions. By way of example, and in no way limiting or exclusive, the User undertakes to:

I.- Do not introduce or disseminate content or propaganda of a racist, xenophobic, pornographic nature, in support of terrorism or that violates human rights.

II.- Do not introduce or spread data programs (viruses and harmful software) on the network that may cause damage to the computer systems of the access provider, its suppliers or third-party Internet users.

III.- Do not disseminate, transmit or make available to third parties any type of information, element or content that violates fundamental rights and public freedoms recognized constitutionally and in international treaties.

IV.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illegal or unfair advertising.

V.- Do not transmit unsolicited or authorized advertising, publicity material, “junk mail”, “chain letters”, “pyramid structures”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for this purpose.

VI.- Do not introduce or disseminate any false, ambiguous or inaccurate information and content in a way that misleads the recipients of the information.

VII.- Do not impersonate other Users using their registration keys to the different services and/or contents of the Website.

VIII.- Do not disseminate, transmit or make available to third parties any type of information, element or content that constitutes a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Website or third parties.

IX.- Not to disseminate, transmit or make available to third parties any type of information, element or content that represents a violation of the secrecy of communications and data protection legislation.

The User undertakes to hold VÁNAGANDR harmless from any possible claim, fine, penalty or sanction that it may be forced to bear as a result of the User’s failure to comply with any of the aforementioned usage rules, and VÁNAGANDR also reserves the right to request the corresponding compensation for damages.

1.2 Exclusion of Liability

The User’s access to the Website does not imply the obligation for VÁNAGANDR to control the absence of viruses, worms or any other harmful computer element. The User is responsible, in any case, for the availability of appropriate tools for the detection and disinfection of harmful computer programs.

VÁNAGANDR is not responsible for any damage caused to the software and computer equipment of Users or third parties during the use of the services offered on the Website.

VÁNAGANDR is not responsible for any damages or losses of any kind caused to the User that result from failures or disconnections in the telecommunications networks that cause the suspension, cancellation or interruption of the Website service during or prior to its provision. .

1.3. Contents and services linked through the Website

The access service to the Website includes technical link devices, directories and even search tools that allow the User to access other pages and Internet Portals (hereinafter, “Linked Sites”). In these cases, VÁNAGANDR will only be responsible for the contents and services provided on the Linked Sites to the extent that it has effective knowledge of the illegality and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with illicit or inappropriate content, they may communicate this to VÁNAGANDR without, in any case, this communication entailing the obligation to remove the corresponding link.

In no case should the existence of Linked Sites presuppose the formalization of agreements with those responsible or owners thereof, nor the recommendation, promotion or identification of VÁNAGANDR with the statements, content or services provided.

VÁNAGANDR does not know the contents and services of the Linked Sites and, therefore, is not responsible for any damages caused by the illegality, quality, outdatedness, unavailability, error and uselessness of the contents and/or services of the Linked Sites, nor for any other damage that is not directly attributable to VÁNAGANDR.

In cases where the User can access or is redirected to Linked Sites that allow the contracting of services and/or products, the User knows and accepts that VÁNAGANDR acts as a mere intermediary facilitating said access, for which it will not be responsible, not even indirectly. nor subsidiarily, of damages of any kind derived from the free use and/or contracting of said third-party services and products, as well as the lack of legality, reliability, usefulness, veracity, accuracy, completeness and timeliness of the same. . By way of example, and in no way limiting, VÁNAGANDR will not be responsible for damages of any nature derived from defective compliance or non-compliance with contractual commitments acquired by third parties; carrying out acts of unfair competition and illegal advertising; the inadequacy and disappointment of the expectations of said third-party services and products and the vices and defects of all kinds that may occur in them.

2. Product information

The photographs, graphic or iconographic representations and videos related to the VÁNAGANDR Products, as well as trade names, brands or distinctive signs of any kind contained on the Website, are intended to provide the most information, however, the User must have Keep in mind that they have an indicative purpose and, consequently, are not exhaustive. Likewise, the user must take into account that the artisanal conditions of the product may lead to slight variations between different production batches.

VÁNAGANDR reserves the right to decide, at any time, the products offered to Users through the Portal. In this way, VÁNAGANDR may at any time add new products to those included in the Portal, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions that are in force at that time.

Likewise, VÁNAGANDR reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the Portal.

In the event that, due to circumstances of force majeure, a product is not available after the purchase has been made, VÁNAGANDR will inform the User by email of the total or, where applicable, partial cancellation of the order. The partial cancellation of the order does not give the right to cancel the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these General Conditions.

3. Product purchasing system

To proceed with the purchase of the product, the registered User or guest, who must be over eighteen (18) years of age, must select the product and its quantity and add it to the Shopping Cart.

Next, the products selected in the basket, billing address and shipping address will be indicated. Finally, the user, after selecting the payment method by credit card or via Paypal and accepting the purchase conditions, must press the “Place the order” icon to complete the order.

The User name, email address and password provided to VÁNAGANDR are identifying and enabling elements to access and make purchases and are personal and non-transferable. The User name, password and email address may be modified, in which case the modified password, User name and/or email address will lose their validity.

Once the purchase process is completed, VÁNAGANDR will send an email confirming receipt of the order to the email provided by the User within twenty-four (24) hours of placing the order. The order confirmation sent by VÁNAGANDR will not be valid as an invoice, only as proof of purchase. The VÁNAGANDR Customer Service Department will send the User, if requested, the corresponding invoice within a period of less than thirty (30) days from the execution of the purchase.

4. Product prices

The prices of the products offered through the Website include all applicable taxes. The shipping costs of the products on behalf of the buyer will be detailed and broken down in the “Your Basket” section of the Website.

VÁNAGANDR reserves the right to modify the prices reflected on the Website at any time. The products will be invoiced at the current price reflected on the Website, at the time of order registration.

In purchases outside Spanish territory, taxes payable in the country of destination of the shipment are not included and are the responsibility of the buyer.

5. Payment for products

Payment of the price of the purchased goods and the shipping costs, which will appear on the screen, can be made by credit or debit card, through the PayPal system and through other payment systems indicated at any time on the Website. .

To proceed with the payment, the User must follow the instructions that appear on the screen depending on the payment system chosen.

As an electronic payment system, VÁNAGANDR is attached to the electronic commerce payment gateway.

The User must notify VÁNAGANDR, through address@vanagandr.com, of any improper or fraudulent charge in the account provided for purchases on the Website, in the shortest period of time possible, so that VÁNAGANDR can carry out the necessary steps. consider convenient.

6. Delivery of products

VÁNAGANDR is obliged to deliver the products purchased by the User in the purchase process in the shortest possible time (usually one week), and in any case, within thirty (30) calendar days from the date of formulation. Of the order. Delivery will be made to the address indicated for this purpose in the registration process. Products will not be delivered to post office boxes or call centers.

VÁNAGANDR will not be responsible for errors or damages caused in the delivery when the delivery address provided by the User does not match the delivery location desired by the User.

7. Return of products

(i) Right of withdrawal

The User will have a maximum period of seven (7) business days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with applicable legislation.

Once the period of seven (7) business days has expired, VÁNAGANDR will not accept returns due to withdrawal of product purchases.

In the event of withdrawing from the purchase of a product, the User must contact VÁNAGANDR by sending an email to address@vanagandr.com

In any case, in the event of withdrawing from the purchase, the following requirements must be met:

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.

The return to VÁNAGANDR must be made using the same box used in the delivery or, failing that, in some similar format that guarantees the return of the products in perfect condition.

A copy of the proof of purchase and the delivery note for the products must be included inside the package, which also indicates the returned products and the reason for the return.

Returns of orders must be sent to the address of A TELVA 13 A, BAJO IZQ, 15181 CAMBRE – A CORUÑA – SPAIN. The User will assume the return shipping costs in case of exercising the right of withdrawal.

(ii) Return of defective products

Without prejudice to any other rights that may apply, the User will have the right to a refund of the price of defective products or products delivered if they do not correspond to the order placed by the User. Alternatively to the above, the User will have the right to claim, and be delivered, an identical product, in perfect condition.

In the event of return to VÁNAGANDR of defective products or products that do not correspond to your order, this must be done by the User using the procedure established in section (i) above, although the User, in this case, must not do so. against the costs of returning said products.

As long as the User has followed the procedure established in section (i) above and the requirements established in these General Conditions have been met, VÁNAGANDR will refund the price paid corresponding to the returned products that are defective or that do not correspond to the order. products made by the User, in accordance with the provisions of section (iii) below.

(iii) Refund of the price of the products to the User

As long as the User has followed the procedure established in these General Conditions and the requirements established therein have been met, VÁNAGANDR will refund the price paid by the User corresponding to the returned products. In the event that the return is made in exercise of the User’s right of withdrawal described in section (i), VÁNAGANDR will not pay or face the return expenses and/or costs.

The User will not have the right to a refund of the price of returned products that are not in the same conditions in which they were delivered, or the requirements established in these General Conditions have not been met.

Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.

VÁNAGANDR will manage the order to refund the price through the same payment system used by the User for the acquisition of the products, within a period of thirty (30) days from the collection of the returned order and once VÁNAGANDR has verified that the products subject returns meet the requirements established in sections (i) and (ii) above. The application of the price refund to the User’s account will depend on the banking entity.

8.- Modification of the General Conditions

VÁNAGANDR reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the General Conditions. Users will always have these General Conditions in a visible place, freely accessible for any queries they wish to make. Users agree to carefully read these General Conditions every time they access the Website store. In any case, acceptance of the General Conditions will be a prior and essential step to contracting any product available through the Website.

9. Communications between VÁNAGANDR and the User

All communications between VÁNAGANDR and the User related to these General Conditions or the acquisition of products through the Website will be made in writing and in accordance with the communication procedures established in these General Conditions for each particular case.

For the rest of the cases that are not expressly regulated in these General Conditions, the communications that the User intends to send to VÁNAGANDR will be directed to the address of VÁNAGANDR indicated in the First Condition and will be made in writing and through a system that allows the content to be accredited. and the receipt by VÁNAGANDR of the corresponding communication.

10. Integrity of the General Conditions

These General Conditions, the Privacy Policy and the Legal Notice constitute the express and sole will of VÁNAGANDR and the User in relation to their object and invalidate and replace any other agreements or contracts, verbal or written, reached by the parties previously.

11. Partial nullity

In the event that any Clause of these General Conditions is declared void, it will be withdrawn or replaced. In any case, said declaration of nullity will not affect the validity of the rest of the provisions contained in these General Conditions.

12. Applicable Law and Jurisdiction

These General Conditions are governed and interpreted in accordance with Spanish law.

In the event that any type of discrepancy or claim arises between the parties in relation to compliance or the content of these General Conditions, the parties agree to submit the decision of the matter raised to the competent Courts and Tribunals of A Coruña in accordance with applicable legislation.

13. Shipping Costs

Shipping costs are calculated in the website sales process and will depend on the destination and the total weight of the order. Shipments are made without including any type of customs tax at destination, which will always be borne by the buyer or recipient.